Responsible Gambling

At StarzBet we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. Our approach combines clear player protection principles, practical account controls, and links to professional support so you can manage play at your pace.

Player protection principles

We promote safer gambling through transparency, player choice, and proactive intervention. We encourage players to set personal limits, monitor their activity, and reach out if they feel play is becoming risky. Our staff is trained to respond to signs of problem gambling and to apply appropriate safeguards when needed.

Activity-control tools

You can manage your account with a range of controls available in your profile or by contacting live chat support. These tools are designed to help you limit spending and time spent playing without affecting your account security.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but increases may be subject to a cooldown period to prevent impulsive changes.

Loss limits

Loss limits allow you to cap net losses over a defined period. This helps prevent chasing losses and keeps wagering within a predetermined budget.

Time limits and session reminders

Use session reminders and mandatory breaks to manage playtime. You can set session lengths and automatic logout reminders to avoid extended play sessions. Short account time-outs are available for immediate pauses in activity.

Self-exclusion and longer breaks

If you need a longer pause, self-exclusion blocks access to your account for the chosen period. Options include temporary exclusions (for example, 30, 90, or 180 days) and permanent exclusion. To activate self-exclusion, use the responsible gambling section in your account or contact our support team. We will process requests promptly and can advise on next steps.

Signs of problematic behaviour

Watch for warning signs such as betting more than you can afford, lying about play, borrowing money to gamble, or feeling unable to stop. Other indicators include neglecting commitments, frequent chasing of losses, and large swings in mood tied to wins or losses.

Tips for maintaining control

Set a clear budget before you play and stick to it. Use deposit and loss limits, enable session reminders, and avoid gambling when stressed or under the influence. Treat gambling as entertainment rather than a way to make money. If you share devices with others, consider logging out after each session and protecting your account with a strong password.

Professional help and support organisations

If gambling is causing harm, please seek help. Canadian resources include provincial helplines and organisations such as ConnexOntario and national services like Gambling Therapy. For immediate assistance or to discuss account safeguards, contact our 24/7 live chat or submit a request through your account. We will support you and point you to relevant professional services.