Get in touch with our team
Need help? Our support team is ready to assist with account-related issues, technical concerns, or general feedback. Reach out for help with registrations, KYC documents, deposits and withdrawals, or to report site problems. We can also advise on promotions, responsible gambling tools, payment options, live betting and account security. Use live chat for the fastest response or email for document uploads and formal enquiries any time. Our team speaks English and can guide Canadian players on provincial rules.
| Department | Contact |
|---|---|
| Customer support (live chat & email) | [email protected] (live chat, KYC help) |
| General enquiries (billing & account) | [email protected] (documents & payments) |
| Affiliate enquiries | [email protected] (partnerships) |
| Phone (Canada) | +1 416 583 7294 (voice support, est. response 30-60 min) |
| Working hours | 24/7 live chat, Mon-Fri email 09:00-18:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line and include your full name, account ID and current phone or email so we can process your case without delay. Attach any relevant files to speed up verification.
Contact Form
Response Time
Expect prompt support for most requests - most inquiries are answered within one business day. Complex account issues, verification checks or payment investigations may take longer depending on their nature and required documentation. If you need faster assistance, mention that in your ticket and our team will prioritize where possible. We aim to keep you informed at every step.
Feedback
We value your feedback. If you have a suggestion, idea, or notice something that could be improved on the site, please let us know. Every message is reviewed carefully by our team and used to improve the service and user experience. Share your thoughts via live chat or email at [email protected] and we’ll take them into account.