Privacy and Data Policy

This Privacy Policy explains how StarzBet collects, uses and protects personal information when you register for an account, use our online casino or place bets. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information.

Types of data we collect

We collect different categories of information to operate your account and deliver services. This includes personal data, technical data and transactional data.

Personal data

Personal data covers information you provide when registering or verifying your account, such as your full name, date of birth, email address, phone number, government ID for KYC, billing and residential address, and payment details. We also keep correspondence from support requests and any documents you upload for verification.

Technical data

Technical data includes information about your device and connection when you use our site or app. This may include IP address, device type, browser and operating system, device identifiers, language settings and location data derived from your IP address. We use this to maintain security and improve service performance.

Transactional data

Transactional data covers your account activity and financial transactions. Examples are deposits and withdrawals, bet and game activity, balances, bonus usage and timestamps. We retain records necessary for payments, dispute resolution and regulatory compliance.

How we use your information

We use data to create and manage your account, process payments, verify identity, prevent fraud and comply with legal requirements. We also use data to provide customer support, monitor responsible gambling limits and to operate and secure our services. With your consent we may send service notices and marketing communications; you can opt out of marketing at any time.

Data protection practices

We protect information using technical and organisational measures such as encryption in transit, access controls and secure storage. Access to personal data is limited to authorised staff and service providers who need it to perform their role. We review security practices and data access regularly to reduce risk.

Cookies and tracking technologies

We and our partners use cookies, web beacons and similar technologies to remember your preferences, support login, analyse usage and deliver functional features. You can manage cookie settings in your browser or via controls provided on our site. Disabling certain cookies may affect site functionality.

User rights

Canadian users have rights to access, correct and request deletion of personal data, subject to applicable legal requirements such as record-keeping for anti-money-laundering checks. You may also object to or restrict certain processing and withdraw consent where processing is based on consent.

Access, correction and deletion

To access, update or request deletion of your information, sign into your account and use the profile or privacy settings, or contact our privacy team at [email protected]. We will respond to requests in accordance with applicable law and may require verification before making changes.

Information sharing and third parties

We share data with payment processors, identity verification providers, game and platform partners, analytics and hosting providers, and with regulators or law enforcement when required. We only share the data necessary for the service and use contractual safeguards with our processors.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be notified by posting a revised policy on the site and, where appropriate, by email. Continued use of our services after changes indicates acceptance of the updated policy.